The cover image may be different.

Positive Quality Management for a Change: A motivating report about practical experiences in designing and implementing a (quality) management system

Paperback - 30 July 2013
Rp 517,000
No Hidden Cost
Or  1034 PEC Points
New Free Shipping.
* Terms and Conditions
Delivered in 20 - 40 business days

Description

Who needs quality management? And what does it do for a company? Quality management helps companies be effective and efficient. Internal processes, services, products - all this and much more can be improved by it. Gottfried Giritzer is an accomplished quality manager and is well-versed in all facets of his field. Yet, he had no interest in writing a dry technical book. Instead, his protagonist Graham Gishler recounts his personal experiences. Not difficult to guess that the inventive quality manager Gishler holds some of the same autobiographical traits as the author. Equipped with common sense, Gishler sets about introducing a few improvements at a manufacturer of electronic devices. More by accident than planned, and eyed with much suspicion, Gishler and his few fellow colleagues, head down the stony path that will lead to systematic quality management. They are driven by curiosity and enjoy their journey through uncharted territory. And their pioneer spirit is rewarded ... By regarding the management system as a sensible guideline that should be used to ensure the global optimum of the company, he is able to find acceptance among all employees. He also finds it helpful to combine multiple guideline systems, such as environmental, safety and quality management within an integrated management system - especially when it is applied intelligently and fairly simply. Although the story is full of experiences, it is mainly a fictional one. Narrative freedom allows the author to incorporate anecdotes and irony to show how management can cheerfully and unknowingly end up on the wrong path. This book is meant to assist employees and management working in the field of quality management, as well as in any other area of a company. Because the following holds true: not only can you learn from your mistakes, but from your success as well.

Product Details

ISBN-10: 3732226670

ISBN-13: 9783732226672

Publisher: Books on Demand       

Language: English

Age Range: NA - NA years

Grade Level: NA - NA

Format: Paperback | 196 Pages

Product Dimension (L x W x H): 21.01 x 14.81 x 1.14 CM

Shipping Weight: 0.26 Kg

Customer Reviews


There are no reviews for this product.
Share your thoughts with other customers:
Write a Customer Review