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Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People

Lilley, Roy (Author)
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Publication Date: 28 June 2019

Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool.

By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. Updated for 2019, this 4th edition of the best-selling Dealing with Difficult People features practical exercises, useful templates, and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.

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Product Details

ISBN-10: 0749486414

ISBN-13: 9780749486419

Publisher: Kogan Page       

Language: English

Age Range: NA - NA years

Grade Level: NA - NA

Paperback: 176 Pages

Product Dimension (L x W x H): 21.59 x 13.97 x 1.22 CM

Shipping Weight: 0.21 Kg

Periplus Bestseller Rank:
#4,345 in Books
#32 in Books » Business » Job Hunting & Careers
#244 in Books » Business » Management & Leadership
#8 in Books » Business » Industries & Professions » Human Resources

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