The cover image may be different.

The Ten Principles Behind Great Customer Experiences

Paperback - 24 January 2013
Rp 471,000
No Hidden Cost
Or  942 PEC Points
Promotion : Cashback
New Free Shipping.
* Terms and Conditions
Delivered in 20 - 40 business days

Other Series

Description

Overall WINNER - CMI Management Book of the Year 2014

WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014

Create a great customer experience whoever you are.

Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever.

This book covers ten principles you can use to make real world improvements to your customers' experiences, whatever your business does and whoever you are.

For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn't need to be complicated or cost a fortune.

Product Details

ISBN-10: 0273775081

ISBN-13: 9780273775089

Publisher: FT Press       

Language: English

Age Range: NA - NA years

Grade Level: NA - NA

Format: Paperback | 240 Pages

Product Dimension (L x W x H): 23.11 x 15.49 x 1.78 CM

Shipping Weight: 0.48 Kg

Customer Reviews


There are no reviews for this product.
Share your thoughts with other customers:
Write a Customer Review