The cover image may be different.

Zap the Gaps!: Target Higher Performance and Achieve It!

Hardcover - 28 May 2002
Rp 429,000
No Hidden Cost
Or  858 PEC Points
Currently Unavailable
If stock becomes available, email me at:

New Free Shipping.
* Terms and Conditions
Delivered in :

20 - 40 business days (Others)

Other items that might interest you


In the bestselling tradition of The One Minute Manager, Zap the Gaps combines a fast-moving business parable with step-by-step instructions for implementing the GAPS approach to problem solving.

Managers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, because the manager did not uncover the root causes of the problem. In Zap The Gaps, Bill Ambers, the Director of Customer Service in a high tech firm, encounters a business problem: his newly inherited call center is not making its numbers. With the help of a colleague, he works through the problem and discovers the GAPS approach to performance improvement:

    Customer Reviews

    There are no reviews for this product.
    Share your thoughts with other customers:
    Write a Customer Review