Returns Policy will check all items to ensure they are correct and in good condition when they are shipped to you from our Jakarta warehouse. However, if you receive the wrong item or if the item was received with damage and you wish to return it to us, please note the following points. can accept returns only under the following conditions:

  • Damaged items: *
    We will accept damaged items for replacement with a new one if the cover is received damaged (scratched, torn or folded) or if the inside pages are damaged (sticky, torn). Please read the Damage Criteria below.
  • Defective items:
    We will accept an item for replacement by a new one if the item you received isn't working properly. Items that are considered defective are activity books, play books, or song books for children, audio books, or compact discs that are included inside the product.
  • Wrong item:
    We will accept a return and replace the item if you received the wrong item (different from the one ordered). will only accept the return not later than 30 days from the date you received your order.

If you wish to return an item, please send us the information along with a photograph of the item you received using the 'Contact Us' form and state your order ID number in the message. Our customer service representative will contact you to arrange for a replacement.

Please do not send any returned item to us until you received an instruction and Return Number from our customer service department. We cannot accept any returns without a Return Number.

Damage Criteria

Damage Type Paperback Hardcover
Bent cover 0.80 cm n/a
Creased jacket (front or back) n/a 1.2 cm
Bent pages more than 3 pages and more than 0.80 cm more than 1 page and more than 0.80 cm
Crushed – squashed edge/corner 0.80 cm 0.50 cm
Dents/Impressions – can be felt 0.80 cm 0.50 cm
Hangnail – 2D Length & Width 0.80 cm rusak

(cm = centimeters)

Dirty or Sticky residue that is not removed
Parts/Pages missing
Plastic cases cracked
Spine split in half
Torn – piece missing (not hangnails)
Water Damaged

Not Damaged - ship to customer:
Light Scratches
Shelfwear – minor dulling & fading
Wrinkles – minor on a paperback spine
Hardback Jacket – minimal creasing on the end of the spine
White spots – small areas color has rubbed offresan ringan

Please see the example image below

The above picture is a bent corner.  Since this title is a paperback and it’s over .80 cm this would be considered damaged.  If the crease was less than .80 centimeters it would have been shipped to the customer.


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