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The Simple Truths of Service: Inspired by Johnny the Bagger
Hardcover
Blanchard, Ken (Author) ; Glanz, Barbara (Author)
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Winning Her Business: How to Transform the Customer Experience for the World's Most Powerful Consumers
Implementation of Total Quality Management: A Comprehensive Training Program
Paperback
Kaynak, Erdener (Author) ; Rogers, Rolf E. (Author)
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Customer Relationship Management in Electronic Markets
Hardcover
Iyer, Gopalkrishnan R. (Author) ; Bejou, David (Author)
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Profit Maximization Through Customer Relationship Marketing: Measurement, Prediction, and Implementation
Paperback
Aksoy, Lerzan (Editor) ; Keiningham, Timothy (Editor) ; Bejou, David (Editor)
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What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything
42 Rules for Outsourcing Your Call Center (2nd Edition): Best Practices for Outsourcing Call Center Planning, Operations and Management
Clients Forever: How Your Clients Can Build Your Business for You: How Your Clients Can Build Your Business for You
Managing Knock Your Socks Off Service
Paperback
Bell, Chip (Author) ; Zemke, Ron (Author) ; Bush, John (Illustrator)
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Statistical Methods in Customer Relationship Management
Hardcover
Kumar, V. (Author) ; Petersen, J. Andrew (Author)
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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Hardcover
Inghilleri, Leonardo (Author) ; Solomon, Micah (Author)
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Creating Customer Evangelists
Paperback
Huba, Jackie (Author) ; McConnell, Ben (Author) ; Kawasaki, Guy (Foreword by)
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Hardcover
Thomas, Bill (Author) ; Tobe, Jeff (Author)
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Contagious Selling: How to Turn a Connection Into a Relationship That Lasts a Lifetime
Paperback
Rich, David (Author)
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The Experience: How to Wow Your Customers and Create a Passionate Workplace
Paperback
Arussy, Lior (Author)
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