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Reality Check: How Immersive Technologies Can Transform...

Dalton, Jeremy
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The Paradox of Excellence: How Great Performance Can...

Mosby, David
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Delivering Happiness

Hsieh, Tony
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An Introduction to Service Design: Designing the Invisible...

Penin, Lara
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The Thank You Economy

Vaynerchuk, Gary
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The Innovator's Dilemma: When New Technologies Cause...

Christensen, Clayton M.
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Inspired: How to Create Tech Products Customers Love...

Cagan, Marty
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Winning Her Business: How to Transform the Customer...

Brennan, Bridget
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Cheap: The High Cost of Discount Culture

Ruppel Shell, Ellen
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The Social Media Strategist: Build a Successful Program...

Barger, Christopher
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Customers First: Dominate Your Market by Winning Them...

Bueno, Bolivar J.
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Winning the Customer: Turn Consumers Into Fans and...

Imbriano, Lou
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Value Above Cost: Driving Superior Financial Performance...

Sexton, Donald
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The Crm Handbook: A Business Guide to Customer Relationship...

Mary O'Brien
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Finishing Touch, The

Cram, Tony
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What Really Matters: Service, Leadership, People, ...

Pepper, John
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Customer Experience: Future Trends and Insights

Shaw, C.
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Creative Cost-Benefits Reinvention: How to Reverse...

Dussart, C.
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Satisfied Customers Tell Three Friends, Angry Customers...

Blackshaw, Pete
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The New Successful Large Account Management: Maintaining...

Miller, Robert B.
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Chocolates on the Pillow P

Tisch, Jonathan M.
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Take Their Breath Away: How Imaginative Service Creates...

Bell, Chip R.
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Competing in a Service Economy: How to Create a Competitive...

Johnson, Matthew D.
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Protecting Main Street: Measuring the Customer Experience...

Lubin, Paul C.
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